Rollplay

Frequently Asked Questions

Question Answer
How long do I charge the battery? You must charge the battery for 24 hours before first use (no more than 30 hours). You should charge the battery after each use, or charge the battery at least once a month if the vehicle is not in use. For a full recharge, charge the battery for 8-12 hours.
How long will the battery charge last on my vehicle? A fully charged battery will provide 1 to 2 hours of use per charge. Total usage time depends on the temperature, passenger weight, battery care and maintenance, consistent usage, or riding surface.
What is the warranty on the battery? The battery is under warranty for 6 months. If you have an issue with your battery while it is under warranty, contact Rollplay Customer Service at customerservice@rollplay.com or call us at 1-888-982-9309. Please have your proof of purchase ready.
What is the warranty on my Rollplay vehicle? Most Rollplay vehicles have a 1-year limited warranty. Please refer to your owners manual for more information. If you have an issue with your product while it is still under warranty, contact Rollplay Customer Service at customerservice@rollplay.com or call us at 1-888-982-9309. Please have your proof of purchase ready.
How should I care for my Rollplay vehicle? Carefully clean the vehicle with a damp cloth and mild soap. Do not get water in or near any electrical parts. do not wash the vehicle with a hose. Store the vehicle indoors or use a tarp to cover it. Keep away from stoves, heaters, or other sources of heat. Regularly inspect all vehicle parts to make sure they are in good working condition. Inspect the charger, cord, plug, and other related parts for damage. Remove any damaged parts and immediately contact Customer Service for replacement parts if your item is still under warranty. Do not operate the vehicle if there are any damaged parts.
How should I store my Rollplay vehicle? Store the vehicle indoors or use a tarp to cover it. Keep away from stoves, heaters, or other sources of heat.
Where can I find replacement parts for my Rollplay vehicle? Please contact Rollplay Customer Service at customerservice@rollplay.com or call us at 1-888-982-9309.
Why is my vehicle not working after a full charge? Ensure that the battery is properly connected to the vehicle after charging. Please refer to the owners manual for instructions on battery charging.
How much weight can my Rollplay vehicle hold? Please refer to the owners manual for the specific weight capacity of your ride-on vehicle. Weight capacities vary for each vehicle. Owners manuals can be found online and also in the original packaging.
On what surfaces can I ride my Rollplay vehicle? Rollplay vehicles can be operated on hard, level surfaces. Do not operate near loose dirt, mud, sand, or fine gravel. Do not operate near streets or motor vehicles. Do not operate near drop-offs such as steps, steep inclines or hills.
How do I unplug the battery from the vehicle? Unlock and remove the seat of your ride-on vehicle. Loosen and remove the screw from the battery strap. Remove the battery and unplug it from the car connector. To charge, plug the charger into the battery connector.

Troubleshooting

Problem Cause Solution
Vehicle does not run Battery is low Recharge the battery
Thermal fuse tripped Reset fuse
Snap pins are loose Tighten snap pins
Loose wires or loose connectors Ensure the battery connectors are securely attached. If wires are loose, contact Consumer Service for repairs
Battery is dead Call Customer Service for replacement battery
Electrical system is damaged Call Customer Service for repairs
Motor is damaged Call Customer Service for repairs
Vehicle only runs for a short time Undercharged battery Ensure a secure connection when the battery is recharging. Recharge for at least 8-12 hours
Overcharged battery Never charge the battery for more than 30 hours
Battery is old Replace battery
Vehicle runs slowly Battery is not fully charged Ensure a secure connection when the battery is recharging
Battery is old Call Customer Service to order replacement battery
Too much weight on vehicle Reduce weight on vehicle (77 lbs. max)
Harsh conditions Operate the vehicle on level ground and safe surfaces
Vehicle needs a push to start Loose wires or loose connectors Ensure the battery connectors are securely attached. If wires are loose, contact Customer Service for repairs.
"Dead spot" on motor A "dead spot" means electricity is not being delivered to the terminal. Contact Customer Service for repairs.
Difficulty shifting Attempting to shift while vehicle is moving Stop the vehicle before shifting
Motor or gear box making grinding noises Motor or gear damage Contact Customer Service for repairs
Battery will not recharge Charger is not plugged in Plug in the charger to a functional wall outlet
Charger is not working Call Consumer Service for a replacement
Loose connector or loose adaptor Check that the connectors are securely plugged in to each other
Battery makes bubbling noise while recharging This is normal No action required
Charger is warm This is normal No action required